Terms and conditions

This is a translation for your convenience. If there is any doubt, the Spanish version applies. Read the Spanish version.

Last updated: 17 October 2026

In a nutshell: you tell me what’s wrong, I give you the price with no obligation, and I only start once you agree and have paid. Repairs come with a 3-month guarantee. If you hire me at a distance or at your home, you have 14 days to change your mind, with the exceptions I explain below.

1. Who provides the service

Martin Makes. The owner’s details and contact details are in the legal notice. You can write to me at [email protected] or on WhatsApp at 623 80 29 85.

2. What I offer

Computer repair and maintenance: diagnosis, cleaning, formatting, Windows installation, virus removal, switching to an SSD, RAM upgrades and similar jobs.
3D design and printing: custom parts and spare parts, made from a photo, some measurements or a file.

3. Prices

The prices on the website are approximate and final, with taxes included. I give you the definitive price in writing (WhatsApp or email) after the diagnosis and before I start, and it does not change unless you accept it. If something new comes up during the job, I stop and check with you.

Parts (drive, memory…) are not included: you pay for them. If you would rather I buy them, I tell you the price beforehand. The call-out fee is 20 € in Santa Coloma de Gramenet and surrounding areas.

4. How to place an order

You write to me on WhatsApp, by email or using the form on the website and tell me what you need.
I check the computer or the part, with no obligation, and give you the price and the lead time.
If you agree, you confirm it to me in writing. At that moment the order is placed.

5. Payment

By Bizum or in cash. With Bizum, you send me the amount once you agree with the price and I start as soon as it arrives. In cash, you pay me in person. I will never send you payment requests or ask for your bank or card details. If you need an invoice, just ask me.

6. Your data and your files

Before leaving your computer with me, back up anything that matters to you: photos, documents, passwords. Some jobs, such as formatting or installing Windows, wipe the disk, and I will warn you before doing them. I only access your files as far as the job requires, and I do not copy or keep anything of yours.

7. Guarantee

Repairs come with a 3-month guarantee from delivery. If the same fault comes back within that time, I check it and fix it at no cost.
It does not cover knocks, drops, liquids, misuse, new viruses, or computers opened or tampered with by someone else after my work.
New parts are also covered by their seller’s legal guarantee.
3D-printed parts are made according to the measurements and use you give me. If they come out with a printing defect or do not match what was agreed, I reprint them at no cost.

8. Right of withdrawal

If you hire me at a distance (WhatsApp, email, the website) or away from business premises (for example, at your home), you have 14 calendar days to withdraw without giving any reason. They count from the day the order is placed. To withdraw, tell me in writing with a clear statement at [email protected] or on WhatsApp, or use the model form below. I refund your money within 14 days at most, using the same method you paid with.

When you cannot withdraw, under art. 103 of the Ley General para la Defensa de los Consumidores y Usuarios (General Law for the Defence of Consumers and Users):

When the job is already finished and you expressly asked me to start before the 14 days were up, knowing that you lose this right once it is finished. If you withdraw when the job is half done, you only pay for the part already done.
3D-printed parts made to measure or to your specifications.
Urgent repairs that you ask me to carry out at your home. You can still withdraw from anything non-urgent that I offer you at that moment.

Model withdrawal form (only if you want to use it):

For the attention of Martin Makes, [email protected]:

I hereby give notice that I withdraw from my contract for the following service or part: ____. Ordered on: ____. Name: ____. Address: ____. Date: ____. Signature (only if sent on paper).

9. Complaints

If you are not happy with something, write to me first and I will try to sort it out. Official complaint forms are available to you: ask me for them and I will provide them. You can also go to your local council’s consumer office or to the Agència Catalana del Consum (Catalan Consumer Agency, consum.gencat.cat).

10. Applicable law

These terms are governed by Spanish law and by the Consumer Code of Catalonia. If you are a consumer, nothing written here takes away the rights the law gives you.